BRB Contact: Support Channels & Help 2026

We offer two ways to contact our team. Live chat is available 24/7, so it is the best option for anything time-sensitive, such as a deposit that has not appeared, a login problem or a quick question about how a promotion works. Email suits anything that needs more detail or supporting files, like screenshots or documents. You can write to us at [email protected] at any hour, and we will pick it up in order. We do not list a phone line, so please do not trust any number claiming to be ours. Whichever route you choose, use the details on this page only.

A little detail at the start saves a lot of back and forth. Please give us your username and the email address registered to your account, so we can find you straight away. Then describe what happened in plain terms: what you tried to do, what you expected and what you saw instead. Add screenshots where you can, particularly of error messages. For anything payment related, include the transaction ID, the method used, the amount and the approximate time. If your question is about a bonus, tell us which offer it was. Never send your password or full card number; we will never ask for either.

Live chat is designed for quick replies, and you will usually be connected to an agent without a long wait. Email takes a little longer because each message is read carefully and sometimes needs checking with another team. We aim to answer promptly, but we would rather give you a correct answer than a fast wrong one, so complex cases such as payment investigations or verification reviews may take more time. If you have not heard back when you expected to, reply on the same thread rather than opening a new one, so your history stays together and nothing gets lost.

Verification is a normal part of keeping accounts secure and checking that players are of legal age. We may ask you to confirm your identity, typically after your first deposit or before a withdrawal. If you are unsure what we need, ask us in chat and we will explain which documents are accepted and how to submit them. We can also help with email confirmation problems, password resets, updating personal details and questions about account settings. For your protection, we may ask a few security questions before discussing sensitive account information.

We support Visa, Mastercard, Apple Pay, Google Pay, Trustly, Open Banking, Bitcoin, Ethereum and Tether, and our team can help with deposits, withdrawals and anything that looks out of place. Deposits and withdrawals generally start from around £10, though this varies by method. Crypto withdrawals are typically processed within hours, while cards and bank methods usually take one to three business days once verification is complete. If a payment seems delayed, send us the transaction ID and method, and we will check where it stands and tell you what happens next.

If you are unhappy with an answer or an outcome, tell us. Start with live chat or email, explain the issue and say clearly that you wish to make a complaint. We will review it, look at your account history and respond with our decision and reasoning. If you still disagree, ask for the matter to be escalated to a senior member of the team. Please be aware that we operate under a Curaçao eGaming licence, which is offshore and is not a UK Gambling Commission licence. That means UK Gambling Commission protections and its complaints route do not apply to our services, so please factor this in before playing.

Gambling should stay enjoyable, and you are always in control. Contact us at any time to set deposit limits, take a break or request self-exclusion; we will act on your request promptly and explain how long it lasts and what it covers. You never need to justify the decision. If gambling is causing you worry, please speak to someone independent too: GamCare and BeGambleAware offer free, confidential support in the UK. Play only with money you can afford to lose, only if you are 18 or over, and step away if it stops being fun.